Return & Refund Policy
At Zriya Products, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the product you received, please review our return and refund policy below.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as perishable goods, custom-made products, and items marked as final sale, are not eligible for returns.
2. Process for Returning Items
- To initiate a return, please contact our customer service team at [insert contact information] with your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how to return the item.
- The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item).
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact information].
5. Non-Returnable Items
- Certain products are not eligible for return, including but not limited to:
- Perishable goods
- Custom or personalized items
- Items marked as final sale
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [insert contact information] with details and images of the damage or defect. We will work with you to resolve the issue as quickly as possible.
7. Contact Us
- For any questions regarding our return and refund policy, please contact us at [insert contact information]. We are here to help and ensure your shopping experience with Zriya Products is a positive one.